FREQUENTLY ASKED QUESTIONS

For your convenience, answers to most questions can be found in our FAQ database.
Search Frequently Asked Questions

FINANCING YOUR MAZDA

Mazda has partnered with Chase Auto Finance to provide you with a variety of auto financing options. For information on financing your Mazda vehicle, please check out the latest special financing offers and contact your local Mazda Dealer for complete details.
View Special Financing Offers

We’ve compiled some basics on buying or leasing with Mazda Capital Services.* This guide takes you through common financing terms, setting a budget and the advantages of leasing or purchasing your Mazda.
Buying and Leasing Guide (PDF)

The tradename “Mazda Capital Services,” as well as the Mazda and Mazda Capital Services logos, are owned by Mazda Motor Corporation or its affiliates and are licensed to JPMorgan Chase Bank, N.A. (“Chase”). Retail/loan and lease accounts are owned by Chase.

For existing customers of Mazda Capital Services, provided by Chase Auto Finance, please call:
(866) 984-7718 (Loan Customers)
(866) 984-7716 (Lease Customers)
Monday–Friday, 8:00 a.m.–9:00 p.m. Eastern Time
Saturday, 9:00 a.m.–5:30 p.m. Eastern Time
Or, visit their Web site:
mazdacapitalservices.com

For existing Mazda American Credit customers, please call:
(800) 945-6000
Monday–Friday, 7:00 a.m.–8:00 p.m. Central Time
Saturday, 7:00 a.m.–5:00 p.m. Central Time
Or, visit their Web site:
mazdacredit.com

RECALLS AND SPECIAL SERVICE PROGRAMS

Information regarding a pending or resolved Mazda recall or Special Service Program can be found at MyMazda.com. There, you can search by VIN to determine if your vehicle is affected by a recall or SSP.
Search For a Recall

VEHICLE IMPORT AND EXPORT

Mazda USA only handles vehicles imported or exported between the USA and Canada that were originally distributed and sold in the USA. For vehicles originally distributed and sold in Canada, click here.

Import/Export Request Form (PDF)

When completed and signed, please email importexportrequest@mazdausa.com or fax the form to (949) 272-4867. For additional information, please visit our Frequently Asked Questions page

CUSTOMER EXPERIENCE CENTER

Most answers can be found in our FAQ section however, should you require additional assistance, please contact our Customer Experience Center.

By Phone:
Monday-Friday, 5:00 a.m. to 6:00 p.m. Pacific Time
Saturday, 7:00 a.m. to 3:00 p.m. Pacific Time
(800) 222-5500

By chat:
For non-technical inquiries, please contact us on Mazda Chat. If Chat is not available, please call us at (800) 222-5500.

By Email:
Email Mazda

By Mail:
Mazda North American Operations
Attn: Customer Experience Center
PO Box 19734
Irvine, CA 92623-9734

24/7 EMERGENCY
ROADSIDE ASSISTANCE

Available 24 hours a day, 7 days a week anywhere in the United States and Canada.
Call (800) 866-1998

Download Mazda Roadside Assist App

YOUR NEAREST MAZDA DEALERS

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MAZDA DEALERS

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