Using Connected Service

Vehicle Monitor and Alert

The status of certain features on the vehicle can be checked with the MyMazda APP.
Furthermore, the MyMazda APP is notified when conditions presumed to be user oversight, such as forgetting to lock the vehicle doors, are detected.

Vehicle Status
Information such as the amount of fuel remaining can be checked using the MyMazda APP to properly prepare for long trips.

Vehicle Health Report
Vehicle maintenance related information such as engine oil or tire pressure can be checked using the MyMazda APP and the App can be set to notify the customer when set maintenance schedules are approaching. The Vehicle Health Report information can also be accessed by dealers or the Customer Experience Center via the Connected Service system, ensuring maintenance discussions are accurate.

Notification Function
The MyMazda APP notifies the user of forgotten operations such as forgetting to close a door, and recall information.
Vehicle Status Alert/Recall Notification

The following vehicle information can be monitored with the MyMazda APP and alerts can be set up to remind the driver if something is not in a certain state (such as doors are not locked).

Vehicle Status

1 Push for detailed information.

Enables you to check the status such as doors, trunk/liftgate, and lighting systems.

2 Pull to Refresh: Updates the displayed information.
3 Driving Range: Displays maximum driving distance according to remaining fuel level
4 Fuel: Displays the remaining amount of fuel in the fuel tank.
5 Odometer: Displays the total traveled distance.
6 Tire Pressure TypeA TypeC TypeD TypeE TypeF: Displays the air pressure of each of the 4 tires.
7 Status Ring: Displays the error status of the registered vehicle (doors/hood/trunk open or tire pressure problem).
8 Doors: Displays the door status and the lock status.
9 Trunk/Liftgate: Displays the trunk/liftgate open/close status.
10 Hood: Displays the hood open/close status.
11 Hazard Lights: Displays the hazard Lights status.

Vehicle Status data is updated when the engine is stopped.
While the engine is running, information is not updated even if the [Pull to Refresh] is touched.
To display the most recent information, slide downward and view it after the display information is updated.
Some vehicles have an added function which displays the battery power consumption status. If excessive battery power consumption is displayed, vehicle status, such as the doors and trunk, is not displayed correctly.

When the [BATTERY] tab is selected, you can check the battery control status.

2 Pull to Refresh: Updates the displayed information.
3 Battery Level: Displays the remaining battery charge level.
4 Driving Range: Displays the remaining distance-to-full discharge.
5 Battery Heater Status: Displays the battery heater operation status.
6 Battery Heater Mode: Displays the battery heater operation mode.
7 Charge Time: Displays the charge time.
8 Scheduled Charge Start: The next scheduled charging date and time are displayed.

When the [CLIMATE] tab is selected, you can check the climate control status.

9 In-vehicle Temperature: Displays the in-vehicle temperature.
10 Remote Climate Control Sent: Displays the climate control on/off status.
11 Front Defroster: Displays the front window defroster status.
12 Rear Defroster: Displays the rear window defroster status.

When the [GENERAL] tab is selected, you can check the vehicle status

13 Odometer: Displays the total traveled distance.
14 Tire Pressure: Displays the air pressure of each of the four tires.
15 Status Ring: Displays the error status of the registered vehicle (doors/hood/trunk open or tire pressure problem).
16 Door Status: Displays the door open/close status and the lock status.
17 Trunk/Liftgate Status: Displays the trunk/liftgate open/close status.
18 Hood Status: Displays the hood open/close status.
19 Hazard Lights Status: Displays the hazard warning light status.

The vehicle status refers to the information when the last time the power switch was switched OFF. (However, it displays the latest status of the battery and climate)
To display the latest status, swipe downward.
When the power switch is switched ON, the information is not updated.
Some vehicles have an added function which displays the battery power consumption status. If excessive battery power consumption is displayed, vehicle status, such as the doors and trunk, is not displayed correctly.

Vehicle Status Alert

The MyMazda APP will be notified through the system if the vehicle detects that the driver forgot to perform an operation or there is an abnormal vehicle condition. This notification will be displayed on your cell phone even if you have not launched the MyMazda APP.
By touching the displayed notification, the details can be checked.

If the notification is no longer displayed, it can be checked from the INBOX on the MENU.
Using the Menus of the MyMazda APP/INBOX

A notification is sent if an operation such as one of the following is detected and considered to be made by mistake. The notification is sent when several minutes have passed after the push button start / power switch is switched OFF.
Forgetting to close the doors, trunk/liftgate or hood.
Forgetting to lock the doors.
Forgetting to turn off the hazard warning lights.
Even after a user oversight notification is transmitted once, if a change in the vehicle status, such as indicated above is detected, the user is notified.
When the vehicle is being serviced at a dealer, you may be notified depending on what is being worked on.
TypeA If the engine has not been started for a long period of time and the doors are repeatedly opened and closed causing low remaining battery charge, a message is displayed on the multi-information display and a low battery charge warning beep may be activated for some vehicles. In this case, the following Connected Service functions will not be available.
Vehicle Status Alert/Remote Control/Vehicle Finder

As for forgetting to lock the doors or turning off the hazard warning lights, the doors can be locked or the hazard warning lights can be turned off using the Remote Control without having to go back to the vehicle.
Using Remote Control
You can stop receiving Vehicle Status Alert notifications.
Using the Menus of the MyMazda APP/SETTINGS
Vehicle Status Alert will stop sending notifications even if the driver stays in the vehicle with the engine turned off.
After all the doors are locked with a person in the vehicle, if the doors are unlocked an oversight notification will not be sent.
Only the most recent unread notifications are displayed on the home screen.
The same notifications will not be displayed in the push notifications, but will arrive directly in your inbox.
After 24 hours, notifications will be marked automatically as read and will not be displayed on the home screen.
EV/PHEV Notifies you one hour before the scheduled charging time that you forgot to insert the charging connector.
EV/PHEV Notifies you if the power is not switched ON for long periods while using the battery heater, or the battery heater stops automatically.

Vehicle Health Report

1 Push for detailed information.

Enables you to check maintenance information such as engine oil status, and tire air pressure status.

Vehicle Health Report data is updated when the engine is stopped.
While the engine is running, information will not be updated even if you touch [Pull to Refresh].

2 Pull to Refresh: Updates the displayed information.
3 Recommended Oil Change: Displays the distance until the oil replacement is due as a guide.
4 Engine Oil Amount: Displays the engine oil level information.
5 Your Next Milestone Date: Displays the next vehicle inspection date.
6 Your Next Milestone: Displays an approximation of the driving range until the next inspection.
7 Tire Pressure: The air pressure of the tires can be checked.
TypeA TypeC TypeD TypeE TypeFDisplays the air pressure of the 4 tires.
TypeBIf a tire pressure is abnormal, a warning will be displayed. (When normal, ✓ is displayed)
8 Light: Displays the light status. If any light is abnormal, a message will be displayed.
(When normal, ✓ is displayed)
9 Tire Pressure Battery / Tire Pressure Monitoring System: TypeA TypeC TypeD TypeE TypeFDisplays the battery status of the tire pressure sensors.
TypeBDisplays a status of the Tire Pressure MonitoringSystem.
10 Schedule Service: When maintenance work is required, a service shop appointment can be made. When you touchSCHEDULE SERVICE, a service-in reservation screen to the dealer is displayed.

2 Pull to Refresh: Updates the displayed information.

3 Your Next Milestone Date: Displays the next vehicle inspection date.

4 Your Next Milestone: Displays an approximation of the driving range until the next inspection.

5 Tire Pressure: The air pressure of each of the 4 tires can be checked.

6 Light: Displays the light status.

7 Tire Pressure Battery: Displays the battery status of the tire pressure sensor.

8 Schedule Service: You can apply to an Authorized Mazda Dealer for servicing.
When touched, the browser launched. Enter the necessary information according to the screen.

If the vehicle has information that requires checking, an alert card is displayed on Your Next Milestone Date.

REQUEST SERVICE may not be supported depending on the selected country.

Recall Notification TypeETypeF System Limitations

The MyMazda APP will notify you of recalls or other required actions, as well as the nature of a problem and the action details.
In addition, you can confirm the contents of the notification and contact the dealers registered in My Preferred Dealer

The need for recall or other actions is also indicated in the vehicle's instrument cluster and on the center display.
When [VIEW] is selected, you can confirm the nature of the problem and the action details.

*The screen display varies depending on the vehicle model.
Notification to the vehicle may remain for some time after handling of the problem has been completed by the dealer.
It is displayed each time the push button start / power switch is switched ON until you confirm the notification contents to the vehicle.
If [CLOSE] is selected, you can confirm from [Information] → [Vehicle Status Monitor] on the home screen.

*The screen display varies depending on the vehicle model.