WE’RE HERE TO HELP.
We’ve compiled helpful information on owning, leasing and servicing your Mazda, along with answers to frequently asked questions, to help you quickly find the information you need.
Financing your mazda
Learn about our current options for Mazda auto financing.
FINANCING YOUR MAZDA
Mazda has partnered with Mazda Financial Services1, provided by Toyota Motor Credit Corporation, to provide you with a variety of auto financing options. Check out our latest special financing offers and contact your local Mazda Dealer for complete details.
Mazda Financial Services
Customer Service: (866) 693-2332
Hours of Operation:
Payment & Account Info: Mon.-Fri. 8 a.m. - 5 p.m. (all time zones)
Insurance Servicing: Mon.-Fri. 7 a.m. – 5 p.m.; Sat. 8 a.m. – 1 p.m. CT
Website: mazdafinancialservices.com
For existing customers of Mazda Capital Services, provided by Chase Auto Finance, please call:
(866) 984-7718 (Loan Customers)
(866) 984-7716 (Lease Customers)
M–F, 8 a.m. – 9 p.m. EST
Sat. 9 a.m. – 5:30 p.m. EST
Website: https://autofinance.chase.com/mazda-capital-services/home
FINANCING YOUR MAZDA
FINANCING YOUR MAZDA
FINANCING YOUR MAZDA
FINANCING YOUR MAZDA
Recalls and Special service programs
Stay informed about Mazda recalls and Special Service Programs.
recalls and special service programs
Information regarding a pending or resolved Mazda recall or Special Service Program (SSP) can be found at any MyMazda.com. There, you can search by VIN to determine if your vehicle is affected by a recall or SSP.
search recalls
vehicle import and export
Get help with importing or exporting your Mazda.
vehicle import and export
Mazda USA only handles vehicles imported or exported between the USA and Canada that were originally distributed and sold in the USA. For vehicles originally distributed and sold in Canada, click here.
Import/Export Request Form (PDF)
When completed and signed, please email importexportrequest@mazdausa.com or fax the form to (949) 272-4867.
For additional information, please visit our Frequently Asked Questions page.
24/7 Emergency Roadside Assistance
Available 24 hours a day, 7 days a week anywhere in the United States and Canada.
Call (800) 866-1998.
DOWNLOAD the MyMazda app. Users are able to request roadside assistance directly from the app. It has been carefully designed to provide a premium ownership experience and make requesting assistance more convenient.
Customer Experience Center Holiday Schedule
Veterans Day, 11/11/2022: 6AM-3PM PST
Thanksgiving, 11/24/2022: Closed
Day after Thanksgiving, 11/25/2022: Closed
11/26/2022: Open normal Saturday hours.
12/23/2022: 6AM-3PM PST
Christmas Eve, 12/24/2022: Closed
Christmas Day, 12/25/2022: Closed
12/26/2022: 6AM-3PM PST
12/27/2022: 6AM-3PM PST
12/28/2022: 6AM-3PM PST
12/29/2022: 6AM-3PM PST
12/30/2022: 6AM-3PM PST
New Year’s Eve, 12/31/2022: Closed
New Year’s Day, 1/1/2023: Closed
Mazda Customer Experience will resume normal business hours Monday January 3, 2023.
CHAT WITH OUR SUPPORT TEAM
BY CHAT
Chat hours are listed below.
Monday - Friday: 05:00 AM - 05:30 PM PST
Saturday - Sunday: Closed
