Mazda Recall and SSP Information

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Last Updated: July 30, 2016
Mazda strongly encourages customers with vehicles affected by a recall to bring their vehicles to an authorized Mazda Dealer as soon as possible. All safety recall repairs are made free of charge.

The following information pertains to Recalls and Special Service Program (SSP) Recalls reported in or after the year 1999.

To see more information about recalls, please visit: mazdarecallinfo.com

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 For any additional questions regarding a Mazda Recall or Special Service Program, please contact your local Mazda Dealer or contact Mazda.

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 For any additional questions regarding a Mazda Recall or Special Service Program, please contact your local Mazda Dealer or contact Mazda.

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TAKATA AIR BAG INFLATOR RECALL INFORMATION

In certain vehicles with continued exposure to high levels of humidity over long periods, the driver and/or front passenger air bag inflator supplied by Takata could produce excessive internal pressure in the event of a crash where the front air bag is designed to deploy.

The excessive internal pressure may cause the inflator housing to rupture with metal fragments, which may increase the risk of injury to the vehicle’s occupants.

Should you determine that your vehicle is affected by this recall, Mazda encourages you to take immediate action to have your vehicle repaired—at no cost to you.

Takata passenger frontal air bag inflator recalls have been expanded for Mazda to include additional models and model years. Parts for newly added vehicles in the expanded recalls are not yet available. Owners of the affected vehicles will be notified by First-Class Mail during July 2016.

Under this expansion, Mazda vehicles now involved in the passenger air bag inflator recall are:

MODEL MODEL YEAR(S)
Mazda6 2003 - 2011
Mazdaspeed6 2006 - 2007
MPV 2004 - 2006
RX-8 2004 - 2011
CX-7 2007 - 2011
CX-9 2007 - 2011

Note: No 2016 model year Mazda vehicles contain Takata driver or passenger frontal air bag inflators.

Frequently Asked Questions


About the Recall

  • As a result of Takata’s frontal air bag inflator recall expansion, Mazda is expanding the affected vehicles involved in the passenger frontal air bag inflator recall. In these vehicles, the propellant in the passenger frontal air bag inflators may degrade after prolonged exposure to high absolute humidity and fluctuating high temperatures. Degraded propellant can cause inflator rupture during airbag deployment. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle’s occupants, and result in serious injury or death.

  • There have been no reports of abnormal passenger air bag deployments on the vehicles subject to this recall.

  • No. The criterion for the air bag deployment does not change. The air bags are designed to deploy in only certain types of collisions as explained in the Owner’s Manual.

  • No, the air bag indicator light does not alert you of this condition. If your air bag indicator light comes on, please bring your vehicle to an authorized Mazda Dealer for diagnosis.

  • Based on independent investigations and the NHTSA’s independent expert, NHTSA has concluded that the non-desiccated frontal Takata airbag inflators do not pose an unreasonable risk to safety until they reach a certain level of propellant degradation. NHTSA and Takata are prioritizing the expanded inflator recalls based on when involved inflators are more likely to pose an unreasonable risk to safety, considering time, temperature and environmental moisture, which depends on a vehicle’s location (see map below).

VEHICLE REPAIR
  • Only the air bag inflator is under recall, and the replacement part addresses the original safety concerns from the recall.

  • A Mazda Dealer will replace the affected air bag inflator and remedy the issue free of charge. Please schedule an appointment with your nearest authorized Mazda Dealer for parts reservation and repair.

  • If you had an interim driver air bag inflator installed under any Takata safety recall, you will need to bring your vehicle to an authorized Mazda Dealer for the permanent repair, which will be done free of charge. The Takata recall is for abnormal air bag inflator deployment; therefore, reimbursement for air bag module replacement prior to the recall is not offered.

  • We understand your time is valuable. Scheduling an appointment ahead of time with an authorized Mazda Dealer will allow an opportunity to reserve the necessary replacement part for your vehicle and help minimize your wait time and inconvenience. A new air bag inflator will take approximately one hour to install.

  • Mazda is continuously working with the supplier to ensure that sufficient replacement parts are available for affected vehicles. Please use the VIN search function to check your recall status:

    • A “Recall Incomplete” status means a replacement part is available for your vehicle. Please schedule an appointment with an authorized Mazda Dealer for parts reservation and repair.
    • A “Recall Incomplete Remedy Not Yet Available” status means a replacement part is not yet available for your vehicle. Please continue to check back as well as look for further communications from Mazda concerning parts availability.
    • A “Repair Completed” status means your recall has been completed. However, please continue to utilize the VIN search function to keep current on recalls for your vehicle.
  • Dealers will install a new passenger frontal air bag inflator containing a desiccant material that helps limit moisture absorption by the inflator’s propellant material.

  • The new inflator in your air bag will not experience propellant degradation for at least six years (see propellant degradation time by Zone below). Before that time, you will receive another notice by First-Class Mail from Mazda to bring in your vehicle for the permanent remedy inflator.

  • No. The criterion for air bag deployment does not change. As explained in the Owner’s Manual, the air bags are designed to deploy in only certain types of collisions.

  • This recall applies only to the passenger frontal air bag on the affected vehicles.

  • Since this concern is only present in the event of an air bag deployment, reimbursement for air bag replacement repairs will not be offered.

CUSTOMER NOTIFICATION
  • If you have any questions regarding this recall, our Customer Experience Center Representatives are here to help Monday-Friday, 5:00 a.m. to 6:00 p.m., Pacific Time; and Saturday 7:00 a.m. to 3:00 p.m., Pacific Time. Start chat now.

    If chat is currently unavailable, you may also contact us by e-mail or call (800) 222-5500, option #6.

    More information regarding the recall can be obtained from the National Highway Traffic Safety Administration (NHTSA) by visiting http://www.safercar.gov. If Mazda or its dealers do not repair the defect free of charge and within a reasonable amount of time, you may notify NHTSA at 1200 New Jersey Ave., SE., Washington, DC 20590; or, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153).

  • Your safety is very important to us and it is our mission to actively communicate all information related to the recall to our customers. If your vehicle is involved in any safety recall, a letter detailing the recall will be sent to you from Mazda by USPS First-Class Mail.

  • Owner notification for Phase 1 will begin in July 2016. Replacement parts will be available according to the following schedule:
    1) 2011 MY and older vehicles in Zone A
    2) 2008 MY and older vehicles in Zone B
    3) 2004 MY and older vehicles in Zone C
    IMPORTANT NOTE: Certain vehicles in Zones B and C are not included in Zone A in this first phase of the expansion, based on NHTSA’s schedule requirements. They will eventually be included in later phases as follows:
    (The map below indicates the states in each Zone.)

     

    Zone A - States with high temperature cycling and humidity (includes Puerto Rico, Guam and Saipan). Time in service until significant propellant degradation may occur is projected at between 6-9 years. 

    Zone B - States that have moderate temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at between 10-15 years.

    Zone C - States with lower temperature cycling and humidity. Time in service until significant propellant degradation may occur is projected at between 15-20 years.

    NHTSA has structured this expansion with five phases and three geographic zones, based on temperature and absolute humidity factors in each Zone, and analysis of expected rate of inflator degradation. Time, temperature and humidity have been found by NHTSA and independent investigations to contribute to significant propellant degradation, which can lead to high risk of inflator rupture.

2015-2016 MAZDA3 FUEL SHUT-OFF VALVE RECALL

Mazda is implementing a recall for certain 2015-2016 Mazda3 vehicles. A defect in the fuel shut-off valve may allow fuel to flow into the charcoal canister. If the fuel exceeds the canister capacity, fuel leakage could occur, increasing the risk of a fire and/or engine stalling.

Mazda sent notifications to affected owners on October 21, 2015, with instructions on how to arrange to have their vehicle inspected and/or repaired at a Mazda dealership at no cost.

Owners who do not want to drive their vehicle to the dealership may contact Mazda's 24-hour Roadside Assistance service at 800-866-1998 to have the vehicle picked up and delivered.

To find out if your vehicle is involved in this recall, use our Recalls search tool: Search for Mazda Recalls

You can also visit SaferCar.gov and use the site's VIN lookup tool: SaferCar.gov Recalls Look-up by VIN

If you have any questions regarding this recall, please contact your local Mazda Dealer.

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